Refund Policy

Clear, transparent refund rules — know exactly what's refundable and when.

Last Updated: March 08, 2026
Terms & Conditions Refund Policy Privacy Policy

Refund Policy Overview

Quick reference summary

This policy outlines Drink Tech's position on refunds for all payments made in connection with our RO water purifier rental service. Please read this carefully before completing your booking.

Not Refundable

  • Rs.349 Booking Fee (ever)
  • Plan amounts (post-activation)
  • Partial unused plan period
  • Damage deductions from deposit

Refundable

  • Security deposit (conditions apply)
  • Pre-install deposit (if cancelled)
  • Failed / duplicate payments
  • Overcharged amounts
1

Booking Fee — Non-Refundable

Rs.349 paid at time of booking

The Rs.349 booking fee is NON-REFUNDABLE under all circumstances

Once a booking is placed and payment of Rs.349 is successfully processed, this amount will not be refunded regardless of the reason — including cancellation before installation, change of mind, relocation, or any other circumstance.

The booking fee serves the following purposes and is therefore non-refundable:

  • It confirms and locks your installation slot with our technicians
  • It covers administrative processing, order verification, and technician dispatch costs
  • It includes applicable GST and payment gateway charges
  • It reflects the cost of resources already committed by Drink Tech upon booking confirmation
Please ensure you are certain about your booking before completing payment. We recommend verifying your address, preferred installation date, and plan before proceeding.
2

Security Deposit — Conditionally Refundable

Rs.999 (Domestic) / Rs.1,500 (Commercial)

Security deposit is refundable — subject to conditions

The full security deposit is refunded after the equipment is returned in good condition, subject to the minimum usage and return conditions described below.

Minimum Usage Requirement

Security deposit refund requires a minimum of 6 months of active service

Customers who terminate or return the unit before completing 6 months of active rental service from the date of installation will forfeit the security deposit. The deposit is fully refundable only after 6 months of continuous use.

Deposit Refund Schedule

ScenarioDeposit RefundCondition
Plan ends after 6+ months, unit returned in good condition Full Refund Within 7–10 business days of unit retrieval
Early termination before 6 months of service No Refund Deposit is forfeited as per policy
Cancellation before installation (post-booking) Full Refund If deposit was paid; refunded within 5–7 business days
Unit returned with physical damage Partial / Nil Repair/replacement cost deducted before refund
12-Month Domestic Plan No Deposit Charged No deposit collected — nothing to refund

Deposit Refund Timeline

Step 1 — Raise Refund Request
Contact us via WhatsApp (+91 9625718007) or email (info@drinktechro.com) to request uninstallation and deposit refund at the end of your plan.
Step 2 — Technician Visit & Unit Retrieval
Our technician will visit within 7 business days to uninstall and collect the unit. Condition of the unit is assessed at the time of retrieval.
Step 3 — Condition Assessment
The unit is inspected. Normal wear and tear is accepted. Any damage beyond normal use will be documented and the repair cost calculated.
Step 4 — Refund Initiated
Refund is initiated to your original payment method (UPI/bank account) within 3–5 business days after unit retrieval and assessment. Total time: 7–10 business days from retrieval date.
3

Plan / Subscription Amount — Non-Refundable

Monthly, quarterly, half-yearly & annual plans

Subscription plan amounts are non-refundable once the service is activated

Once the RO purifier has been successfully installed and the rental period has commenced, the plan amount paid (whether monthly, quarterly, half-yearly, or annual) will not be refunded for any unused portion of the period.

This applies in the following scenarios:

  • Customer decides to cancel mid-plan — no pro-rata refund for the remaining days
  • Customer relocates to an unserviceable area mid-plan
  • Customer upgrades or downgrades their plan mid-period
  • Service is temporarily unavailable due to maintenance or force majeure

If service is unavailable for an extended period (more than 7 consecutive days) due to Drink Tech's inability to provide a replacement unit, a pro-rata credit may be applied to your next billing cycle at Drink Tech's sole discretion.

4

Failed & Duplicate Payments

Auto-reversals & overcharges

In the event of a technical error or payment gateway failure, the following applies:

  • Failed payment debited from account:If your bank account or card is debited but the payment is not confirmed on our system, the amount will be automatically reversed by your bank within 5–7 business days. No manual action is required from your end.
  • Duplicate payment:If you are charged twice for the same booking, the duplicate amount will be refunded within 5–7 business days upon verification by our team.
  • Overcharge:If you have been charged more than the displayed amount due to a technical error, the excess amount will be refunded within 5–7 business days.
For failed payment reversals, please contact your bank directly with your transaction reference. For duplicate charges or overcharges, please contact Drink Tech support with your booking ID and payment screenshots.
5

How to Request a Refund

Step-by-step process

To initiate an eligible refund request, please follow these steps:

Contact Support
Reach out via WhatsApp (+91 9625718007) or email (info@drinktechro.com) stating your Booking ID, registered mobile number, and reason for the refund request.
Verification (1–2 Business Days)
Our support team will verify your booking, payment records, and eligibility for a refund as per this policy. You may be asked to provide payment screenshots or transaction IDs.
Refund Approval
Once approved, refunds are processed to the original payment source — UPI ID, bank account (NEFT), or card, depending on how the payment was made.
Credit Received (3–7 Business Days)
Refunds typically appear in your account within 3–7 business days after initiation, depending on your bank's processing time. UPI refunds are usually faster (1–2 days).
6

Exceptions & Special Cases

Edge cases handled individually

Drink Tech reserves the right to handle the following situations on a case-by-case basis at its sole discretion:

  • Bereavement or medical emergency causing inability to continue the service — may be eligible for compassionate consideration
  • Relocation to a city where Drink Tech does not operate — partial goodwill credit may be offered for unused plan period
  • Extended service outage caused entirely by Drink Tech's failure — credit or compensation at management's discretion

Exceptions are not guaranteed and are evaluated individually. To raise an exceptional case, please write to info@drinktechro.com with full details and supporting documentation.

7

Contact for Refund Queries

We're here to help

For any refund-related queries, please reach out to our support team:

  • WhatsApp: +91 9625718007 (fastest response)
  • Phone: +91 9625718007
  • Email: info@drinktechro.com
  • Response Time: Within 4 business hours on WhatsApp
Always quote your Booking ID (e.g., DT-DOM-20260308-1234) when contacting us. This helps us process your request faster.