Privacy Policy - Drink Tech

Overview

Our privacy commitment in brief

This Privacy Policy describes how Drink Tech ("we," "us," or "our") collects, uses, stores, and protects personal information of individuals ("you" or "user") who visit our website at drinktechro.com, submit booking forms, or use our RO water purifier rental services.

This policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

We will never sell, rent, or trade your personal information to any third party for their marketing purposes. Period.

1

Information We Collect

What data we gather and why

We collect information in the following categories:

Personal Identity

Full name, mobile number, email address, and age (for eligibility verification)

Location & Address

Installation address, city, and pincode for service delivery and technician dispatch

Payment Information

Transaction IDs and payment status. We do NOT store card numbers, CVV, or UPI PINs.

Device & Usage

Browser type, IP address, pages visited, and session duration (via cookies)

Communication

WhatsApp messages, emails, and call records related to support and service

Service Data

Booking history, plan details, maintenance records, and installation notes

We collect this information when you: fill out our booking form, make a payment, contact our support team, visit our website, or communicate with us via WhatsApp or email.

2

How We Use Your Information

Purposes of data processing

We use the information collected solely for the following legitimate purposes:

Processing and confirming your rental booking
Scheduling installation, maintenance, and uninstallation visits
Sending OTP for identity verification via WhatsApp
Sending booking confirmation, service updates, and invoice emails
Responding to customer support queries and complaints
Processing refunds and managing security deposits
Sending reminders for plan renewal or maintenance visits
Improving our website experience and service quality
Complying with legal and regulatory obligations

We do not use your data for:

Selling or renting to third-party marketers
Unsolicited promotional communications unrelated to your service
Automated profiling or decision-making that affects your rights
Sharing with competitors or other rental service providers

3

Data Sharing & Third Parties

Who we share data with and why

Drink Tech shares your personal data only with trusted partners required to deliver our services. We do not sell data to anyone. Below is a full list of third parties who may access limited portions of your data:

Partner	Purpose	Data Shared
Razorpay	Payment processing	Name, email, phone, transaction amount
AllReachAI	WhatsApp OTP delivery	Mobile number, OTP code only
Hostinger	Web hosting & database	All data stored on our servers (secured)
Field Technicians	Installation & maintenance	Name, phone, address (installation details only)
Legal Authorities	Compliance with law	Any data required by a valid court order or law

All third-party partners are contractually required to protect your data and use it only for the stated purpose. They may not use your data for their own marketing or share it further.

4

Data Security

How we protect your information

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

All data transmitted over our website is encrypted using TLS/HTTPS
Payment data is handled entirely by Razorpay — we never see or store full card details
Our database is hosted on secured servers with restricted access controls
OTP sessions are time-limited (5 minutes) and invalidated after use
Employee access to customer data is role-based and on a need-to-know basis
Regular security audits and vulnerability assessments are conducted

While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. In the unlikely event of a data breach, we will notify affected users as required by applicable law.

5

Cookies & Tracking

How we use browser cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

Essential Cookies:Required for the website to function — session management, form data, and OTP verification state. Cannot be disabled.
Analytics Cookies:Help us understand how visitors use our website (page views, time on site). Used in aggregate form only — no individual tracking.
Functional Cookies:Remember your preferences (e.g., selected plan category) across your visit.

You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to book our services, but may affect some website features.

6

Data Retention

How long we keep your data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

Active customer data(name, contact, address): Retained for the duration of your rental plan plus 2 years for legal and audit purposes.
Payment transaction records:Retained for 7 years as required by Indian financial regulations.
OTP and session data:Deleted immediately after use or upon expiry (within 5 minutes).
Support communications:Retained for 3 years from the date of the last interaction.
Website analytics:Retained in anonymized form for up to 1 year.

Upon request for data deletion (where legally permissible), we will delete or anonymize your personal data within 30 business days.

7

Your Privacy Rights

Controls you have over your data

Under applicable Indian privacy law, you have the following rights regarding your personal data:

Right to Access

Request a copy of the personal data we hold about you at any time.

Right to Correction

Ask us to correct any inaccurate or incomplete personal information.

Right to Deletion

Request deletion of your personal data, subject to legal retention requirements.

Right to Object

Object to processing of your data for marketing or non-essential purposes.

Right to Portability

Receive your personal data in a structured, machine-readable format.

Opt-Out of Marketing

Unsubscribe from promotional messages at any time via WhatsApp or email.

To exercise any of these rights, contact us at info@drinktechro.com or WhatsApp +91 9625718007. We will respond within 30 business days.

8

Children's Privacy

Users under 18

Our services are intended solely for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected data from a child under 18, we will delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@drinktechro.com.

9

Changes to This Policy

How we notify you of updates

We reserve the right to update or modify this Privacy Policy at any time. When we make significant changes, we will:

Update the "Last Updated" date at the top of this page
Notify active customers via email or WhatsApp of material changes
Post a notice on our homepage for at least 30 days

Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

10

Contact Our Privacy Team

Questions or data requests

For any privacy-related questions, data access requests, or concerns, please contact us:

Privacy Officer: Drink Tech Data Protection Team
Email: info@drinktechro.com
WhatsApp: +91 9625718007
Address: Bengaluru, Karnataka, India
Response Time: Within 30 business days

Your privacy is important to us. We take every privacy concern seriously and commit to responding to all legitimate requests promptly and transparently.